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guibbss's avatar
guibbss
Rising Newcomer
6 months ago

Sims 4 Flashing White Screen/Not Opening

Hi! So I recently got a new laptop, mostly to play The Sims 4, but I haven't been able to play the game since I got it. I've been playing other games with no problem, but whenever I try to open the game, the screen will flash white and I have to stop it with task manager otherwise it won't close. I've reinstalled the game multiple times (via EA and Steam), tried repairing the game, but nothing worked. I'll attach the dxdiag to see if anyone can help, I really wanna play The Sims 4!

 

crashing
launching

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 months ago

    guibbss  Thanks for providing a dxdiag, which lists a number of crashes of the USB-C driver.  Is Sims 4 installed on your internal drive or externally?  What about your user folder?  If both are internal, does it help to unplug your external drive(s), or any other USB-C devices you're using?

    Please also test with no mods or custom content installed, at least for now.

  • guibbss's avatar
    guibbss
    Rising Newcomer
    6 months ago

    Hello! Thanks for the reply. I am not sure what could be wrong, since I dont have anything plugged to my computer (drives or other devices). However, I was able to fix the problem by adding "-dx9" in the properties (following this discussion: Category: EA Forums English | EA Forums. I am not sure what it does to the game, but it worked! 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 months ago

    guibbss  That command forces Sims 4 to run in DirectX 9 mode rather than DX11, as it would otherwise do on your computer.  It shouldn't be necessary, but if it works, why not.

    Your dxdiag does list two FAT32 drives, a format typically reserved for external drives.  These don't need to be USB-C, and they could be one partitioned drive, but Windows knows they're there.

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