I'm really hoping I can get some sort of help here because my game is completely unplayable because of this and has been for quite some time. During unspecified amounts of play time Sims 4 will alwa...
@rokelle2012 Sorry for the late reply; I wanted to get a second opinion on whether there was anything else you could do here. This issue isn't about Sims 4 or any other games. Your hard drive is failing. The new chkdsk scan flagged far more bad sectors as the first one, and it still reports that there's not enough space to replace them. Either of these is enough to say the drive is in bad shape; both means it's time for a replacement, the sooner the better. While your drive might continue to function for a while, it could also fail at any moment, at which point your data could be totally unrecoverable.
If you have a warranty, this is the time to use it. I'm not sure why this drive failed so quickly, but that should never happen and just reinforces the idea that there's something very wrong with the drive.
As an experiment, please also try playing a new save in a clean user folder, for comparison. Move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. Don't add anything to it; just see how a new save runs.
When you're done experimenting, you can trash the new folder and put your old one back, and the game will read your existing saves and other content again.
Alright, so after playing in a new user folder as suggested I have found out something interesting. My game does not freeze my computer if the game is in CAS, only outside of CAS. I had the new save up for several hours in CAS with no freezing whatsoever and it had frozen within minutes me moving the test sim into a lot.
Included is my dxdiag file. Not really sure what is going on with my game but I would very much like to be able to actually play rather than just being stuck in CAS the whole time.
@rokelle2012 As an(other) experiment, try playing while your computer is completely offline. You can sign into Origin and put it in offline mode, then disable wifi and/or unplug the ethernet cable before launching the game.
If that doesn't make a difference, please run a couple of basic checks of your Windows system files. Here's how:
Hit Windows key-X
Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
The system will start validating soon. If it throws an error, please list it here
After it reaches 100%, hit Windows key-X again
Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
Post the message you receive here
Restart before trying to play.
If that doesn't help, try doing a clean uninstall and reinstall of the Nvidia graphics driver. You don't have to disable the driver; the point is to have a completely fresh copy. Download Display Driver Uninstaller from here:
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then Nvidia if it's not already showing. Then click Clean and Restart (red box).
Once your computer has rebooted, now back in normal mode, run the driver install .exe in custom mode. Select "perform a clean installation" and install ONLY the GPU driver and the PHYSX software.
Reboot again, go back online, and see whether the game works normally. If not, let me know.
Alright, I did the first two system checks and these are my results:
For the first one it did encounter an error that stated, "The WOF driver encountered a corruption in the compressed file's Resource Table". The check reached about 50-55% before giving me this error.
For the second check, the message I got was, "Windows Resource Protection did not find any integrity violations".
I am about the go ahead and restart my computer and then go ahead with the uninstallation and reinstallation of the Nvidia drivers, unless you believe there is something else I should do based on the error above.
*edit: I went ahead and included a copy of the log file from the first error. Don't know if it is needed but thought it might be important.
@rokelle2012 Interesting errors. You can try the clean uninstall and reinstall of the Nvidia driver if you want; there's a reasonable chance that the DISM error is irrelevant to the driver or to Sims 4. If the issue is just with the component store and Windows 10 itself doesn't need repairing, then the problem isn't critical, and it should be resolved with the next Windows feature update. But you don't know that nothing about Windows needs repairing until your game works again, along with everything else of course.
If you need or want to address the DISM error itself, the best approach is to do a repair install or a feature update of Windows 10. The question then becomes whether you want to stay on your current Windows build or would be fine updating to the newest one.
If you don't mind updating, open this site in Edge (yes, Edge):
and click the button at the top of the screen to force an update.
Doing a repair install is also a viable option, but doing one with your current build of Windows rather than the newest one would require tracking down an ISO of that build. Let me know if you want to go this route, and I'll see if I can find a legitimate one.
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