Sims 4 glitching at start up

Question

Why is my sims 4 game not loading? I click play and it’s like my screen reflects lightning and then it runs in the background without any display. I literally reset my PC had everything wiped to manufacture setting, redownloaded EA app and installed the sims 4 and it persists?&nbsp;

puzzlezaddict · Answer

dpenx29​&nbsp; Please provide a dxdiag. &nbsp;Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. &nbsp;From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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Sims 4 glitching at start up

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