The Sims 4 in my laptop isn't launching, it will open it's game window then close afterwards; I am using a gaming laptop which MSI Alpha A3DDK with the Windows 10, 2004 version. Please send help, thank you very much.
Community ManagerHey @LeSorelleYT are you seeing an error message of any kind when this issue occurs?
Can you try repairing the Sims 4 from within Origin by opening your My Game Library, right-clicking on the Sims 4 tile, and then selecting repair?
This will check your installation for any issues and should it find any fix them.
Darko
Community ManagerHey @LeSorelleYT are you still seeing this issue or has it been fixed?
Darko
I tried this several times but it's still not working ☹️ Can you help me with this matter? Thank you very much.
Incorder to play with Sims 4, I am only using the Sims 4 Legacy to play but it's sad that I can't play with the University Expansion Pack and the Tiny Living Stuff Pack.
@LeSorelleYT I've moved your thread to the Sims 4 PC tech section.
You shouldn't need to play the Legacy Edition of Sims 4, especially since you could play the standard version before. Please move the entire Sims 4 folder (not the Sims 4 Legacy Edition folder, the one that just says "The Sims 4") out of Documents\Electronic Arts and onto your desktop. Switch back to the standard version in Origin: open your game library, right-click on the Sims 4 icon, select Game Properties > Advanced Launch Options, and choose 64-bit from the dropdown menu.
When you launch the game, if it launches, a new Sims 4 folder with no content will spawn in Documents\Electronic Arts. Don't add anything to this folder yet; just see whether you can start a new save and play for a bit. Let me know either way.
If the game still doesn't start, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Community Manager
