Hi everyone,
For those of you playing on PC/Mac:
We released a patch yesterday to address save load crashing issues. This should now be fixed. If you are still experiencing crashes and you don't have any mods installed in your game, please, open a new thread (here for PC, here for Mac) sharing as many details as possible about what you are seeing and what troubleshooting steps you have tried so far. If the patch didn't help it means your crashes are caused by something else. A crashing issue can be caused by many different things, it's best to treat each case separatedly (at least until we find similarities, if there are any).
If you are on Xbox One or PlayStation 4:
Is your game crashing when you try to load your saved game from the main menu? In that case, it's very likely you are in front of a crash caused by a bug in the game. The Sims team is working on bringing the same fix PC/Mac got yesterday to consoles as soon as possible.
For other crashes, please, open a thread here, sharing as many details as possible: https://answers.ea.com/t5/Technical-Issues-Consoles/bd-p/the-sims-4-technical-issues-consoles-en
I'm locking this thread as to avoid having a mix of different issues here. It's best to have a single thread per issue.
Thanks,
-Mai