Hi, sims 4 keeps crashing before I get to the main menu every time I open it. I have tried updating the game and my laptop, as well as emptying my cache and mods. can someone help me please.
Thank you, my game works now
I'm on PC using windows
this is the DxDiag
@AlexDawn2000 Your computer is below the minimum requirements for Sims 4. That doesn't necessarily mean you can't play, but performance might always be less than ideal. Having said that, the game shouldn't crash before you can even get to the Main Menu. So please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example some software from the laptop manufacturer might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If you get another crash, please repeat the test but with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
If that doesn't help either, I'd like to see a crash dump. Click Windows key-R and copy and paste this:
%LocalAppData%\CrashDumps
When you enter, you'll see a list of .dmp files. If one of them is from Sims 4 or the EA App, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here. If you see a crash dump that was written at exactly the time the game crashed, I'd like that too. But in either case, I only want dumps created while you were in the clean boot.
Thank you, my game works now
