Ideas

AdeptAmari's avatar
AdeptAmari
Seasoned Novice
19 days ago
Status:
Under Investigation

Crashes on Mainmenu

I just downloaded the recent update earlier in the day 4/29/25, which I presumed automatically turned off mods though I do play with a few script mods like UI cheats, MCCC, BBB and a UI color mod. 

After updating, it crashed upon launching the game from the EA app on my windows laptop. I immediately backed up saves and tried repairing, and rebooted. This led to the game launching and loading a bit, but before it loads into the main menu, it crashes.

I figured it automatically turned off mods, but I deleted the script mods which I assume would've been broken anyway, just to make sure. This had no change and still seems like it's about to load the main menu but then it closes. 

I'm inclined to think the update is causing this, but want to know if it's a shared experience or isolated on my part. 

Edit By Crinrict: Adjusted Title

Update 25/05/11
Did some testing on this and with the help of ChelleBelle716​ save and mods folder (and insight), I think we were able to narrow it down to Custom tattoos (or better the lack of them) on mermaids

So if you use any custom tattoos on your mermaid Sims (the ones you put in your mods folder), make sure you put them back. This issue will also happen if you disable a pack that brings a tattoo that you used on mermaids.

Please let me know if that helps you.

Instructions on how to get your game to work. 

  1. Move the following folder to the desktop: Documents > Electronic Arts > The Sims 4 > saves
  2. Start the game. 
  3. If you still don't get to the main menu, please post in the tech forum of your platform, posting your specs. You have a different issue.
  4. Start a new save game and see if that works.
  5. If the game still crashes, please post in the tech forum of your platform, posting your specs. You have a different issue.
  6. Go to your options and turn mods/cc back on
  7. Close the game and delete the save game you just created. You won't need it anymore. It was just for testing.
  8. COPY the saves folder from your desktop back to the Sims folder.
  9. Also put your mods back if you removed them, especially custom tattoos. Do make sure they are up-to-date with the current patch version.
  10. Start the game.
  11. If your game still crashes, please post in this thread.


If you do want to disable a pack or remove a custom cc from your game, you will need to remove them from all your mermaids first. You can then safely remove the cc/pack.

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