Sims 4 keeps crashing before the Main Menu and won't play at all
Hello. I'm having a big problem with my Sims 4. I wasn't having any problems until my computer crashed a few months ago. And now, I'm running into problems left and right. It'll crash before the Main Menu and sometimes while it's loading the Sims 4 (the one with the blue background). Sometimes if I'm lucky, I'll create a sim and am able to place them in a house. When I try to play, the game crashes. I don't get a MCCC Exception or anything and this is getting a bit frustrating. I would appreciate any help I can get. Please and thank you very much.
@KarrKnight Your dxdiag lists a number of Sims 4 crashes, a couple of which are access violations that could be due to bad mods or custom content, so please remove your Mods folder while testing, at least for now. (These errors have other causes too, but mods need to be ruled out.) The other Sims 4 crashes are breakpoint errors, which could be due to the old graphics driver or due to the game running out of memory. Please update the driver, which is from 2016; the newest version Intel offers is from 2021 and should work better:
Run the installer as an admin: right-click the download and select "Run as administrator." Restart your computer afterwards.
You might get an error saying this driver is incompatible because HP software can block drivers not directly from HP, and in that case, just skip the installation and let me know. We can circle back to this later if necessary.
Please also increase the size of the computer's page file, which is where the processor stores data that would be in RAM but doesn't fit. Your 4 GB RAM installed isn't really enough for Sims 4 and everything else running at the same time, so a lot of data will end up in the page file, but yours is quite small and almost all used. Here's how to increase its size (option one):
https://www.tenforums.com/tutorials/77692-manage-virtual-memory-pagefile-windows-10-a.html#option1
Since your C drive has plenty of free space, you can allocate as much as you want. Try 12288 for the minimum and 16384 for the max (this is in megabytes, so 12 and 16 GB, respectively), but you can go higher later if necessary. Restart after changing the settings and before trying to play.
