Sims 4 keeps crashing on pc

@lizzie221188  Try playing in a clean boot:

https://www.windowscentral.com/how-clean-boot-windows-10

When you reboot, go through the Task Manager's background processes list shutting down anything that doesn't absolutely need to be running.  If you accidentally kill the wrong process and it doesn't restart itself automatically, just reboot your computer.

Please also let me know if you've noticed a pattern to the crashing, anything from actions you or your sims perform in-game to how long you can play before a crash.  And let me know whether you can play longer in a clean boot, even if you do still get a crash in the end.

I've done what you suggested @puzzlezaddict  but it didn't work, I shut down everything and it still crashed and I then tried each programme one by one and again it crashed for each. 

There is no pattern to the crashing, sometimes it crashes while I'm saving, other times I've given a sim an action or they're travelling somewhere. Other times I'm not even doing anything or I'm loading the game. It's exactly the same with a clean boot. I think the longest I've been able to play has been an hour without it crashing.

I'm totally stuck on what to do next 

@lizzie221188  Try playing in a new admin Windows account.  Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use.  You'll be able to sign into your existing Origin account and shouldn't need to redownload anything, but your saves and other content won't be available.

Let me know how it goes, and if you get another crash, I think it's worth doing some hardware monitoring, just to see whether anything's amiss.  Download hwinfo from here:

https://www.hwinfo.com/download/

You don't need to install anything; just download the portable version, unzip it in Downloads, and launch it from there or wherever you like.  (If you do want to use the full installer, be sure to click the button for hwinfo itself, not for lansweeper.)  Restart your computer, open hwinfo, and click the button that's a sheet of paper with a + sign to start logging.  Wait five minutes, then launch Sims 4 and play until it crashes, then click the same button to stop logging.

Upload the log file to a third-party filehosting site and link it here.  Please leave it in .csv format, or if you upload it to OneDrive, zip it first.

@lizzie221188 Did the game ever run correctly? Is this a work computer?

@puzzlezaddict I tried playing in a new admin windows account and it crashed within 15 minutes of playing.

When doing the download, under portable there's four options, (fosshub, local, SAC FTP and old versions) which do I download? Thank you 

@roberta591 it's a home computer 

@lizzie221188  Those are just options for the source of the download, I mean other than the old versions.  The local host is fine.

@lizzie221188 It looks to me the Microsoft Visual C++ is damaged. This is a program that was installed by the game. There are Python errors also again installed by the game. These are part of the core files for this game. While it may be possible to repair it may be easier to reinstall the game. Move the game's user files to your desktop.  I recommend using Revo uninstaller (there is a free version). Then use ccleaner (there is a free version) to clean the registry. This way you get a clean install. Install the game. It may be possible that the old user files may work and you can copy them back from your desktop.

@puzzlezaddict i downloaded hwinfo, here's the link to the file: https://drive.google.com/file/d/1eajjRqEdzenr2T7ZeSmBC00_LTLYMH8K/view?usp=sharing 

@roberta591 I used revouninstaller and then ccleaner and reinstalled the game. I played the game just to get the ea file and then replaced it with my original saves file. It crashed 4 times in the space of about 10 minutes. I've gone through the process again today and played the new file and it crashed after less than 5 minutes.

I'm thinking of installing Windows 11 on my computer at some point so might do that over the weekend. 

Is there anything else I can do?