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karenkhO's avatar
karenkhO
Newcomer
31 days ago

Sims 4 keeps crashing when scrolling from room to room or sim to sim

this has been a problem for a while, here is all what i did but the problem persisted: updated my sims game, it is the latest version now checked my drivers, all up to date repaired and reinstall...
crashing
graphics
hardware
lag
updates
puzzlezaddict's avatar
puzzlezaddict
Hero+
29 days ago

karenkhO​  If you haven't already, please try forcing the game to run in DirectX 11 mode.  Here's how:

DirectX 11 (DX11) for The Sims 4 - A Step-by-Step Guide | EA Forums - 11811172

If that doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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