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Kylozon's avatar
Kylozon
Seasoned Newcomer
11 days ago

Sims 4 keeps on crashing after a half hour of playing

Hello,

My wife has been trying to play the Sims 4 on my PC but it has crashed multiple times, even force restarted my PC. 

I have installed the game through Steam and my PC plays any other game fine, the temps are absolutely fine and the hardware is overkill for the SIMS (9850x3D and a 9070xt, highest temps i have gotten in any game are 65 degrees Celcius.)

I have checked my drivers, which are all up to date, checked integrity of game files, and tried to research, to no avail. A friend of mine told us that "hardware that is too good makes the Sims crash" but in that case would she ever be able to play ? Or is there a workaround that i can tweak in the settings ?

Thank you in advance for the help.

crashing
hardware
steam

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    11 days ago

    Kylozon​  It's not that overpowered hardware makes Sims 4 crash.  There's a specific issue with certain high-end Intel processors that the motherboard might overclock by default, but that's related to the overall issue with that family of CPUs (13th/14th-gen Intel Core) where units were overclocked to within an inch of their lives and failing at alarmingly high rates.  Other than that, I haven't seen any indication that crashing happens more often on high-end systems.

    Anyway, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    If you're looking to do some more testing on your own, install or fire up hwinfo, choose Sensors Only, leave it running in the background, and after the game crashes, look for any values showing in red.  Or you can log the session and use this user-created log reader to go over the results; the log would be intact even if the entire system crashed.

    https://www.hwinfo.com/forum/threads/logviewer-for-hwinfo-is-available.802/

    Or you can upload the log somewhere and post the link for me to look over.  Leave it as .csv, unless you're using OneDrive to share it, in which case zip it first.  OneDrive otherwise "helpfully" converts it into an Excel-style spreadsheet that the log viewer can't display properly.

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