Sims 4 Major Issue

missisue1520​  I think the other user meant did you clear the EA App's cache, or uninstall and reinstall the EA App?  You don't reinstall cache files; they regenerate on their own as they're needed.

For the issue itself, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.