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HollyF2003's avatar
HollyF2003
Seasoned Newcomer
4 days ago

sims 4 not launching since the march update

I've had Sims 4 for years and have never had this issue. I bought the new expansion pack ( business and hobbies) and went about my game as normal, after a few playthroughs my business wouldn't close at all even after the notification about Sim 4 law it never closed, then the Sims 4 came out with the 2nd march update (which I assumed was the fix the bugs from the 1st one) once the update was done I tried launching my game and it would send me into the sims loading screen for a few minutes ( like usual) and then bring me back to the EA app. I don't use any mods or CC, I've tried repairing the game and then uninstalled it and reinstalled it and it still won't work.So I tried it on Steam but I think my Steam and ea account are linked as it wouldn't work there either. I've had Sims since it came out and I've never had or heard of anyone having this issue I've tried contacting  EA help but no one ever got back to me, please help me fix my game 

4 Replies

  • CircusSocks's avatar
    CircusSocks
    Seasoned Newcomer
    4 days ago

    I'm having the exact same problem, though I play with mods and CC and I didn't get the new pack. All the "fixes" that I've seen suggested so far haven't worked for me either :(

  • HollyF2003's avatar
    HollyF2003
    Seasoned Newcomer
    3 days ago

    try deleting all your mods from your mod file and then rpairing the game, ive still yet to fix my game but if i figure out how ill let you know. 

  • MamaAliaa's avatar
    MamaAliaa
    Seasoned Newcomer
    2 days ago

    I'm also having the exact same issues, I it's bn 3 weeks for me. I have even deleted all my mods out of the folder and uninstalled curseforge to see it that helped, it didn't. I've tried so much... And nothing helps! I am going crazy haha D:

    this is my post link if you wanna see if we have done the same things:

    https://forums.ea.com/discussions/the-sims-4-technical-issues-pc-en/sims4-crashing-for-3-weeks-now-during-loading-in-please-help/12057955

  • HollyF2003 CircusSocks  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs. that is if you can get that far.

    If that doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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