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Update:
I didn't do the dxdiag, but I stopped playing Sims for like a week or two then I tried to get on (with my original Sims 4 game with all my saves out of the Electronic Arts Folder, which started a new folder) I got on, and it actually got into the game. So I got off, deleted the new folder and put the old folder back in the EA folder. Then got back on the game, and it was fixed.
I have no idea why it was fixed, but it was.
I came across the same problem, I also have mods so I thought it was because of my Mods… I deleted all my mods (just moved the mods to another folder separate) and the game still didn’t load. I uninstalled the game, reinstalled it, restarted my computer, turned off one drive - then turned it back on and it was because my saves was not in the right documents location (it was connected to the my one drive) you can check where your saves are stored by clicking “load game” in the main menu.
If you can start a new game, it’s the saves folder. Make sure your saves are connected to the current running game. (One drive / Local was separate and my computer gives me a hard time to just keep it local)
i hope this helps!!
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