Forum Discussion

Seasoned Newcomer

2 days ago

Solved

sims 4 not opening

Last time I played was mid Jan, everything was fine. This month the game would open for a few seconds on the white screen page and close. I tried repairing EA, sims, reinstalling them, clearing out s...

ea app

launching

puzzlezaddict
14 hours ago
903276501 Sims 4 is crashing because the Intel graphics driver is crashing. You might be able to get around the issue by forcing the game to run in DirectX 11 mode, as this mode uses different resources than DirectX 9, at least in part. Open the EA App, click Sims 4 > Manage > View properties, and add -dx11 to the command line box.

If that doesn't help, please do a manual uninstall and reinstall of the driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Rather than using the newest driver from Intel, install the one provided by HP for your laptop. Go here:

https://support.hp.com/us-en/drivers/laptops

Enter your laptop's serial number, choose your OS (just Windows 11 is fine) if prompted, and you'll land on the driver download page. Click All Drivers, then Driver-Graphics, and download the newest Intel driver by date. This is what you'll reinstall once you've removed the current version.

If neither of these steps helps, please post a new dxdiag.

puzzlezaddict

Hero+

2 days ago

903276501 If you have an HP gaming laptop, Victus or Omen, please try one of these workarounds:

Game won’t launch | EA Forums - 4992631
Managed to fix my problem where it crashes during launch after update | EA Forums - 4998584

or put the laptop into night mode before launching the game.

Otherwise, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

If you still can't play, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.