Sims 4 PLAY button won't highlite
I installed the Deluxe game last night, only took me 7 1/2 hours, but I finally did get to play for one hour. So after playing I shut my PC down. This morning I turn my PC back on and now the PLAY button for the Sims 4 won't highlite (in the My Games section of Origins).
I am connected to the Interenet, Origins is connected and showing me as "online". I did not get any error messages. I never installed or used the demo. I have one other game in the Installed Games section of my Origins Library and it's PLAY button does highlite.
What now?
Try Clearing out the origin cache
- Ensure Origin is fully closed by clicking the Origin Menu and selecting Exit.
- Delete the following folders:
- Origin folder - Found in C:\ProgramData\
- Origin folder - Found in C:\Users\%USERNAME%\AppData\Local\
- Origin folder - Found in C:\Users\%USERNAME%\AppData\Roaming\
- Note: These folders are hidden by default, and the player will need to un-hide to be able to locate them.
to unhide folders:
-type folder options in the search field in the start menu
-click on the view tab
-under the hidden folders options click show hidden files, folders, and drives- apply the setting and click ok
