Sims 4 product key used, even though it was new.
I had bought a copy of the Sims 4 on 6/17 (disc version) for PC, in a Gamestop (SWM Sand Lake Corner Orlando, FL). I live in Taiwan. So when I got home in Taiwan, at around 7/10 I tried to install it, there's a product key. I typed the product key provided in the install manual, but it says that the product key is already used. The case even has a "New" sticker on the front. So I asked EA customer service and they say that the product key is used before 6/17 and is still active. They also told me that to reflect to the retailers. After 2 emails and 1 phone call (international phone calls are very expensive), they gave me a new product key. After that I typed it in and it did not work. I ask EA customer service again and they say that the new code does not even follow the code format! I asked whether this problem would apply for the 90 days warranty from EA, and since the customer service person thought I bought a second handed copy, she said no. The 30 days refund/exchange date from Gamestop is already passed, but the extended warranty still applies. What is best for me? I do not want to buy another copy. I just want them to reissue a product key that works.
@22113888 Do you remember if the Sims 4 case was sealed when you bought it? It should have been. That new sticker should have been on the plastic that sealed the case. The price should reflect whether it was new or used. Do you still have the receipt? I usually put the receipts in the case after I open it. I recommend trying to reach out to GameStop one more time. The HQ is located in Grapevine Texas. If you get negative results the next step is to file a complaint with the Better Business Bureau (BBB). This can be done online. From what I see here I think it is second hand. There are some retailers having trouble with shoppers opening the case and copying the code and leaving the game. There is a toll free number that is listed if you google GameStop.
