Hi all,I just updated Origin a while ago, it updated Sims 4 in the process too and when I opened it my saved game was gone! I looked at my Sims 4 folder and there was nothing on it too.Please help. Thanks.

It has done it every time for the last 4 years. Just a few hours ago I re-designed the entire town. Came back from shower to finish game, after logging back on I find everything gone again. I am getting really fed up paying hundreds of dollars a year for them not to fix this continuous problem!

Do you have any software like OneDrive running that might be copying the files to a different location?

I went to play my game tonight after updating origin and all my Sims data is gone. My saves folder is empty, families and houses I download from the exchange are gone. The game is making me start brand new like the first time I played it. I have no mods. I had this family from day 1. I really don't want to start a new one.... Please tell me there is a solid. Why would an update do this??

Hi @FroznSolo just making sure that this is about Sims 4 ? As the Exchange is for Sims 3. Are you using oneDrive ? If so, did you check if you have a folder there ? Do you mean the local saves folder on your drive is empty or in game ?

Reinstalling usually doesn't delete the user files. Can you search your hard drive to see if you have another sims 4 folder somewhere ? Also check your trash.

Sims 4 saved game got DELETED after updating Origin

14 Replies

Phantomlover1717
Legend
9 years ago
Do you have any software like OneDrive running that might be copying the files to a different location?
bcasadoxcv
9 years ago
Unfortunately, I don't ☹️
Phantomlover1717
Legend
9 years ago
Could you search on your computer for the saves folder?
Lexia1981
9 years ago
Hi! this happened to me as well ☹️ But check your recycling bin!! My whole Sims 4 folder was in there with all of my saves and such. Hope this helps!
Anonymous
8 years ago
hi , how can i get my things back on the sims it got deleted when it updated please help me.
Anonymous
8 years ago
I went to play my game tonight after updating origin and all my Sims data is gone. My saves folder is empty, families and houses I download from the exchange are gone. The game is making me start brand new like the first time I played it. I have no mods. I had this family from day 1. I really don't want to start a new one.... Please tell me there is a solid. Why would an update do this??
crinrict
Hero+
8 years ago
Hi @FroznSolo

just making sure that this is about Sims 4 ? As the Exchange is for Sims 3.

Are you using oneDrive ? If so, did you check if you have a folder there ?

Do you mean the local saves folder on your drive is empty or in game ?
Anonymous
8 years ago
Sorry, yes it is sims 4. I meant the gallery., not the exchange.

I do not use one drive, and it is the local saves folder is empty. It's as if the game was reinstalled and overwrote all of the data on my drive.
crinrict
Hero+
8 years ago
Reinstalling usually doesn't delete the user files.

Can you search your hard drive to see if you have another sims 4 folder somewhere ? Also check your trash.
Anonymous
8 years ago
I have not tried searching yet. What keyword, just Sims?

I did check my trash and not there either.