Forum Discussion

ExplodingCactus's avatar
2 years ago

Sims 4 unable to start; tried all fixes the EA team has suggested to others.

I am getting the error, "unable to start" when I try to open the Sims 4. 

I have:

-repaired it 4 times

-uninstalled/reinstalled it twice

-uninstalled/reinstalled EA

-cleared cache with the App Recovery

-turned off firewalls and antiviruses

-installed the base game on Steam and connected the accounts to try and circumvent the error (this was a fix a few friends suggested)

-restarted my computer several times

-checked for updates for the EA app (it's up-to-date)

-checked for any updates on my computer (also all up-to-date)

-ran the system file checker AND did the clean boot the EA team keeps telling everyone to do in these posts

*nothing* has worked. What gives?