Sims 4 update stuck on preparing

Hi there @carolineflorist 

Please run an EA Error Report following the steps here, and be sure to post your Report ID into this thread so we can investigate into this further. Thank you! 

@carolineflorist 

You need to remove ALL script Mods they are practically all broken. All mods that touches the UI is broken and several others as well.

The update today was stuck for hours on my wife's computer. I removed MODS file, tried to repair, just says preparing. 

Canceled repair, tried to download again in Admin, and download has been preparing for over an hour now. 

We are senior computer dummies that need help. Please Someone,  what do I have to do to get this to work? Thank You!

I don't really know how to do all the reporting file stuff. 

My Email: [edit: email address removed] 

Wife's email (She rarely checks) [edit: email address removed] 

I was having the same issue. Here's what I did:

1. Removed my script mods

2. Restarted ny computer

3. Attempted the update again (it worked)

4. Added updated script mods back in

I hope this helps.

I finally got it. Had to uninstall and start from scratch. I put mod folder on desktop and put back after reinstalled. Now things like MC Command don't work, it shows up but when clicking on it game pauses and nothing happens. So frustrating. This is on my wife's computer and her game. 

My game on my computer downloaded no problem but when I try to log into one of my sims it goes to the world screen. Even if I try to resume game it goes to world screen. This is the most trouble we've had playing since we started. 

@Salem_Ray  Lots of mods are broken after this patch.  Here's a partial list:

https://answers.ea.com/t5/Game-and-Mod-CC-Issues/Broken-Obsolete-and-Updated-Sims-4-Mods-1-103-Dec-5-2023-Game/m-p/13271095#M51882

You can ask for help with your mods in this thread:

https://answers.ea.com/t5/Game-and-Mod-CC-Issues/Mod-and-CC-Issues-Discussion-and-Support-1-103-Dec-5-2023-Game/m-p/13271165#M51890

I was having the same issue.

I clicked the hamburger menu that looks like 3 lines at the top left and selected restart app.

I came back in and clicked the update button and it worked.

I hope this helps everyone.

"You think you know. What you are, what's to come… you haven't even begun".

Buffy the Vampire Slayer

You will need to update the MC Command Center mod, it is already updated on CurseForge, so an updated version should be available through whichever avenue you have downloaded it.

Any other mods you have downloaded will likely need updated as well. 

If you go to the creator site and they have not posted an update, it will likely be best to remove that mod until the updated version is available.

Hope this helps!!

"You think you know. What you are, what's to come… you haven't even begun".

Buffy the Vampire Slayer

I'm experiencing the same thing. It's aggravating.