I haven’t been on sims in a few months and I wanted to get on but it’s not working. I took my mods out and started up the game and it’ll show the loading maxis loading screen but after that it goes to a blank white screen and I can’t do anything. I’ve even taken my entire sims 4 folder for it to make a new one and it still doesn’t work.
@mrfuzzlezz Please disable Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.
If that doesn't help, clear Origin's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
then repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.
If that doesn't help either, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. You can add your existing content back in later; the point is to see whether you can get far enough to start a new save and play in live mode for a bit with none of your added content present.
If none of this makes a difference, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
It works, but I have a small problem with the main screen. When I go on the packs tab and click on one, the items don’t show up and have red X’s on the pictures.
@mrfuzzlezz That sounds like this issue:
although it would be strange for the game to be able to create the Sims 4 folder and then not write to it further. Point is, check whether your antivirus might be blocking access, as described in the first post of that thread.
I just went to get back on sims and it’s doing the same thing. The screen is white.
@mrfuzzlezz Do you have OneDrive enabled? If so, please either disable it entirely, or disable the automatic syncing of Documents.
@mrfuzzlezz Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also let me know what antivirus you use.
McAfee but I haven't paid for it in a while.
@mrfuzzlezz Try updating the driver for your graphics chip. Dell doesn't offer a new one, but Intel does:
https://downloadcenter.intel.com/download/29971/Intel-Graphics-Driver-for-Windows-15-40-
If that doesn't help, please uninstall McAfee and try again.
By the way, your build of Windows 10 was released in spring 2018 and will lose support in May. So if you can update to a newer build, it's a good time to start thinking about doing so.
@puzzlezaddictWhich one do I download? I don’t know much about computers.
