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ronjapalm's avatar
ronjapalm
Seasoned Newcomer
2 days ago

Sims 4 will not launch

Have'nt played the game since January. Updated the the game before starting but it will not launch. The EA app is working fine. The "preparing game" comes a up and the screen becomes black. Then it flashes from black to desktop until finally ending with a white screen and a small blue loading symbol. Nothing else happens. I have a HP Omen 16. 

I have tried to repair the game and uninstall. I have deleted all files completly from my computer to start from scratch. No mods, no previous saves. I reinstalled the updates on the laptop as well. I have tried to move the "sims 4" files from document to the desktop and started the game. Nothing happens. 

Any ideas??? Please! 

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