Sims 4 Will Not Launch
I have been having this issue for over 2 weeks where I'll hit play on the EA app for the Sims 4 and nothing but a blank white screen comes up. My computer's fans start whirring like crazy until I clo...
Forum Discussion
BSCG99 Okay, then use Display Driver Uninstaller to do a clean uninstall of the driver, and reinstall this version from Intel. Here's how:
If that doesn't help, and you confirm that you have the proper driver version again, you don't need to post yet another dxdiag. Instead, look for new errors in the Reliability Monitor. Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent attempt to open Sims 4 (or when it crashed if it starts to open). If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
There were two errors that popped up.
Error 1:
Source
EA
Summary
Stopped working
Date
9/25/2025 10:00 AM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe
Problem signature
Problem Event Name: BEX64
Application Name: EADesktop.exe
Application Version: 13.550.0.6063
Application Timestamp: 68bf4066
Fault Module Name: libGLESv2.dll
Fault Module Version: 2.1.19909.0
Fault Module Timestamp: 63ced377
Exception Offset: 00000000004b8705
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.26100.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 6f6a
Additional Information 2: 6f6a9b1bb8ba39bf038038792b25835e
Additional Information 3: 9930
Additional Information 4: 99302061e30bdc89fe975bbfa2d70d6e
Extra information about the problem
Bucket ID: e870f9b7987fe89fa5bdef03f95d62b8 (1566671045742387896)
Error 2:
Source
The Sims™ 4
Summary
Stopped working
Date
9/25/2025 10:01 AM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.118.242.1030
Application Timestamp: 68c1eb7f
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.118.242.1030
Fault Module Timestamp: 68c1eb7f
Exception Code: c0000005
Exception Offset: 0000000000130bd0
OS Version: 10.0.26100.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 2e69
Additional Information 2: 2e6974b6f36fcd994c4b8a8fed30d889
Additional Information 3: 82cb
Additional Information 4: 82cba7c137b9091318cc8ddd7af85f46
Extra information about the problem
Bucket ID: 27a4dd90a95251ca06c9376e857380ab (1641904486978125995)
Featured Places
