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twinblackdoves's avatar
twinblackdoves
Seasoned Newcomer
19 days ago

Sims 4 will not load past Title Screen

So I have been trying to get Sims 4 to load for the past few days on my laptop. It used to load just fine as the gaming laptop is under 5 years old.  I have tried everything I can think of and every...
crashing
ea app
guides
launching
no cc or mods
  • puzzlezaddict's avatar
    puzzlezaddict
    18 days ago

    twinblackdoves  If you haven't already, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, if you can get that far.

    If you get another crash, please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    wm74b3kwuuqd  Please try the above suggestion as well.  If you'd like further help, please post in English.  This site does not currently support Dutch.

puzzlezaddict's avatar
puzzlezaddict
Hero+
16 days ago

twinblackdoves  That's great to hear, and thanks for the update.

90266f996d042138  If you use mods or custom content, it would be best to test those first, in the new Sims 4 folder, to find out whether any of them are broken.  The 50/50 method can make the process more efficient:

https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method

When you're done, you can move your saves from the saves folder in the old Sims 4 folder to the saves folder in the new Sims 4 folder.  (It's best to move the files and not the entire folder.)  If you see a message about duplicate files, cancel the transfer and renumber the save files in the new folder so they don't conflict with the ones from the old folder.  The same applies to Tray files as well as anything in Screenshots or Recorded Videos.  The other files and folders can be discarded.

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