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snazzyjans's avatar
snazzyjans
Seasoned Newcomer
2 months ago

Sims 4 will not open after today's update

Like the title states, after updating sims 4, the program will no longer open. The application will completely not start at all. When I click the start button, the EA app closes for a few seconds, then it pops right back up like nothing happened. I don't even receive a diolog box after trying to open it. 

I have cleared the ea app cache, uninstalled and reinstalled the EA app. I repaired Sims 4 and tried taking all mods out I even took the whole Sims 4 folder out. I tried uninstalling and reinstalling sims 4. I restarted my computer multiple times. Something I noticed is that the game fails to even make the sims 4 folder for the games content at all. 

I'm extremely confused. Does anyone know anything else I can do?

crashing
ea app
launching

4 Replies

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  • 026566a33a707a4d's avatar
    026566a33a707a4d
    Newcomer
    31 days ago

    OMG, same, maybe the central server is going down globally? do we have to wait for a day or something for the game to be normal again?

  • eruanntiell's avatar
    eruanntiell
    Rising Newcomer
    31 days ago

    Same has been happening for me today, the game "loads" then the original EA app screen disappears for a second, then reappears again, with no game being launched. I tried clearing the catch for the app, noting. 

  • 03cd403b267e27c3's avatar
    03cd403b267e27c3
    Newcomer
    31 days ago

    Same for me and I removed all my mods and did the entire process. the issue i have now is contacting EA for support. Everywhere I look on the site, it only takes me to Q and A. do you know how we contact them for starting a case to investigate?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    28 days ago

    snazzyjans 026566a33a707a4d eruanntiell 03cd403b267e27c3  If you haven't already, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If you still can't play, please let me know what antivirus you use.  Please also provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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