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snazzyjans's avatar
snazzyjans
Seasoned Newcomer
18 hours ago

Sims 4 will not open after today's update

Like the title states, after updating sims 4, the program will no longer open. The application will completely not start at all. When I click the start button, the EA app closes for a few seconds, then it pops right back up like nothing happened. I don't even receive a diolog box after trying to open it. 

I have cleared the ea app cache, uninstalled and reinstalled the EA app. I repaired Sims 4 and tried taking all mods out I even took the whole Sims 4 folder out. I tried uninstalling and reinstalling sims 4. I restarted my computer multiple times. Something I noticed is that the game fails to even make the sims 4 folder for the games content at all. 

I'm extremely confused. Does anyone know anything else I can do?

crashing
ea app
launching

3 Replies

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  • 026566a33a707a4d's avatar
    026566a33a707a4d
    Newcomer
    13 hours ago

    OMG, same, maybe the central server is going down globally? do we have to wait for a day or something for the game to be normal again?

  • eruanntiell's avatar
    eruanntiell
    Newcomer
    9 hours ago

    Same has been happening for me today, the game "loads" then the original EA app screen disappears for a second, then reappears again, with no game being launched. I tried clearing the catch for the app, noting. 

  • 03cd403b267e27c3's avatar
    03cd403b267e27c3
    Newcomer
    8 hours ago

    Same for me and I removed all my mods and did the entire process. the issue i have now is contacting EA for support. Everywhere I look on the site, it only takes me to Q and A. do you know how we contact them for starting a case to investigate?

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