So after opening steam (which i purchased The Sims 4 on) and running the game, ea app opens and says it is preparing game but then the game begins to run in the background and cannot be seen anywhere but task manager, I have tried disabling antivirus, clearing cache, repairing game and no luck. Any one else have this problem or know any other solutions?
@StormzyFan As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
I moved my Sims 4 folder to desktop and still had the same problem. Sims says its running on steam and ea but does not show up anywhere but in task manager. I've attached the dxdiag I ran, any tips on what to do next?
@StormzyFan Your dxdiag lists some generic Windows update errors, so it's a good idea to run a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
When you go to play Sims 4, restart your computer first, and don't open any apps for five full minutes. Then open the Task Manager and let me know how much memory is in use. If it's more than 3.5 GB, click the Startup tab and take a screenshot of what you see there: I'd like to know what's running on startup that might be eating RAM.
Try again to play after this, but with nothing open except for Sims 4, Steam, and the EA App.
When i paste the the command into powershell i get the message attached.
@StormzyFan That's fine. Does DISM run? It should start verifying and let you know when it reaches 100%. If it's just frozen like in your screenshot indefinitely, restart your computer and try again.
Okay, thanks so much for the help so far. I managed to run the DISM and the verification all went through with no errors, the system scan results are attached, it seems to be all good. I had some updates but they were only for bluetooth so that should be fine. The game still didnt run and when i checked my performance in Task manager i was using 5gs. I attached the screenshot of the startup information in task manager secondly. I would guess the memory would be my problem?
@StormzyFan I don't think that the memory use is the immediate issue. Sims 4 CAS doesn't use 3 GB RAM, or at least it shouldn't. Still, I see a few apps in the Startup tab you can disable: AdobeCollabSync, BrStMonW and TwDsUiLaunch (software for your printer), Everything, iTunesHelper. You can still open these when you want to use them; the point is they don't need to be running all the time.
For Sims 4, please create a new admin Windows account and try playing there. Make it local, as in, don't link it to your Microsoft account. You'll be able to (try to) launch the game without reinstalling anything. This is to distinguish between issues limited to your current account and more global problems.
If you still can't play, please post a new dxdiag so I can compare it to the old one and look for any new errors.
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