I have recently downloaded sims 4 (with extension packs) on my new gaming laptop. But the game will not start. I have tried all the tips on this forum, but nothing has solved the problem. The only thing I couldn't do was wishing cache/mods, because I could not find them in the files. Does anyone know what I could try more?
tielemanstitia What happens when you try to start the game? If you get an error message, please post a screenshot, and either way, describe what you see.
Please also provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
tielemanstitia This is a common issue on newer HP gaming laptops. Please try one of these workarounds:
None of these works for everyone, but something almost always does, so keep trying the workarounds until you find one that lets you play.
Thank you very much! I disabled the game mode, and I changed the 'GPU voorkeur' (preference) to 'Energiebesparing (energy saving mode)'. Now it works.
Community Manager
