pikagrrrl Good news/bad news. Good news is, you AREN'T alone, you HAVE done everything you can, and the problem is NOT you or your lack of tech skills.
This problem started for me after the April 29 update. I'm convinced the error is actually in the EA app, but I'm not a techie, either. What I can say is that, just for giggles and with zero hope, I installed the update from a couple of days ago and suddenly could get into game like nothing happened. EA didn't expressly say anything in the patch notes about addressing this launch problem, which is widespread, but maybe there was something in the patch that indirectly fixed the issue. It is impossible to say.
I honestly don't know if getting into the game yesterday was a fluke or not. I haven't tried yet today. But the game ran fine yesterday. My library was intact and all that. (Pro tip: if you do get in, play in offline mode. Honestly, the worst thing about being offline is no access to the gallery, but you experience far fewer game play issues or bugs. Just go online when you want to upload or download something from the gallery, then go back out and re-enter in offline mode. That way, you're spared the new bugs EA manages to introduce every time they 'fix' something. It's magic.)
My best advice is to run the recent update, say a prayer to the tech gods, and see if you can load your game. If it doesn't work, keep making a stink on the forums. EA doesn't respond to error reports and I'm not convinced they pay much attention to the forums, either, but at least posting here reinforces that you're not alone. Misery loves company and all that.
Really sorry you're having this issue. It's beyond frustrating. I hope you can be reunited with your Sims soon.
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