My sims 4 won’t open. I’ve repaired the game, removed mods, cleared my cache, updated my graphics driver, uninstalled and reinstalled the game, and I still cannot get the game to load. It first started breaking after I bought and played the life and death expansion pack. Please assist.
Zemoxia25 You could uninstall and reinstall, but that may or may not fix anything. Instead, please create a new admin Windows account and try playing there. Make it local, as in, don't link it to your Microsoft account or any email address.
Before doing anything else, please set an exception in Avast for EADesktop.exe. Here's how:
https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html#avast
Open the EA App, repair Sims 4, and set exceptions for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64, or the entire Bin folder they're in. Then try to play.
The idea here is that if permissions are broken in the old account, or there's some other user folder the game is trying to read that has an outdated mod or similar, the new account cuts through all of that. If the game works, the problem is in the old account. If it doesn't work, the problem is global.
Did I have to also create a whole new EA account for that method to work? Because I tried to create the new user and did as you said but the same thing still happens - it acts like it’s about to launch and doesn’t. But I did sign into my EA account and steam account.
Also my firewall was already allowing TS4 I discovered after following the link you provided. I did add exceptions to EA and Steam as well and still no luck 😔.
Btw thank you for your help in all of this, I really appreciate you taking the time to help me out.
Mine is doing this too. Did the same thing.
Thank you this worked but how do I access my saved game it is telling me to start a new one.
OMG all of that I decided to uninstall EA and TS4, and reinstall them and it worksssss!! Thanks again for all your help! I still have all my save files too.
Zemoxia25 That's great to hear. I wasn't suggesting you create a new EA account, although trying to use a different one is occasionally helpful for testing purposes, just not usually for this issue. I wonder if the duplicate files had something to do with this, but not having seen them, that's just speculation.
justlayzie Your saves are in the Sims 4 folder you moved, inside saves, naturally. You can move them to the new folder the game has created in Documents > Electronic Arts.
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