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Divinity4177's avatar
Divinity4177
Rising Newcomer
3 hours ago

Sims 4 Won't launch after reinstall - Tried Everything

After reinstalling both the EA app and the sims 4 my game wont launch at all. I'll click play, it will load for 3 seconds and then the EA app will reappear on my screen. There is no error message or ...
cc or mods removed
ea app
launching
puzzlezaddict's avatar
puzzlezaddict
Hero+
2 hours ago

Divinity4177​  Do you have a Sims 4 folder in Documents > Electronic Arts?  If so, please remove or rename it (no need to delete it) and try again to play.

If this doesn't help, or you don't have a Sims 4 folder there, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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