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courtnizzles459's avatar
courtnizzles459
Rising Newcomer
6 months ago

Sims 4 Wont Launch from EA App

For the last two days or so I have been unable to open the game from the EA app.  It tries to launch but gives the error codes: VCRUNTIME140..dll and MSVCP140..dll.  Then says I need to repair my game and files are corrupted.  I can't even get a loading screen to pop up.

I've repaired the game several different times in the EA app, restarted the computer several different times after trying different methods, cleared the EA app cache, deleted all mods and CC (I thought they were all completely deleted already but found out OneDrive kept them in, ugh - I don't want mods/cc in my game anymore), uninstalled OneDrive, uninstalled and re-installed both the game and EA app.

I also tried to remove the Sims 4 folder from documents but a new folder did not generate when trying to open the game.

Nothing has worked so far and I've never had this issue before. 

I'm at a total loss on what to do next. Wondering if I need a new computer now.. and probably lost all event rewards, etc...

crashing
ea app
launching

2 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 months ago

    courtnizzles459  Those .dll files are components of the 2015 and newer VC++ runtimes, which Sims 4 uses.  So please uninstall your current versions, if you have them, and install fresh copies.  Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on any version from 2015 or later, and select Uninstall.  Don't touch the older versions.  You can download the newest runtimes directly from Microsoft:

    https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

    You'll need both the x86 and x64 versions of the 2015-2022 runtimes, but you can skip the ARM version, which is for a different class of device.  Restart your computer after installing and before trying to play.

    Your dxdiag doesn't list any Sims 4 crashes, which wouldn't be surprising if the game was failing to launch rather than crashing.  I do see two EA App errors, so please let me know if the App itself isn't loading.

    I'd also like to see the error(s) you get that do NOT mention VCRUNTIME140.dll or MSVCP140.dll.  A screenshot or two would be helpful.

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