Sims 4 won't repair, EA app won't clear cache (Windows 10 PC)

Question

So I actually am experiencing 3 issues at this time. It all started when I tried to get the 3 free packs, where you have to install Epic games. Well, it showed as if I have already purchased the packs, but literally none of the content appeared in game. Literally every other post just said restart EA app and it will appear. That did not happen. I also noticed that the gallery looks really weird and either wouldn't connect to the internet, and when it did my notifications wouldn't appear. So I went to repair the game, and it keeps having problems updating/ repairing multiple packs (Holiday Celebration, Dine Out, and Cool Kitchen Stuff). I try to clear the cache and restart it, but it does nothing for it. It just refuses to repair the game. I went manually into my EA files, and deleted the stuff out of the cache further, which maybe I shouldn't have done, but I did. It's still not helped. I also realized that in the Sims 4/EA files that there were multiple red x's by many of my files. I do not have mods. Please help!!!!!

buddhisttoeszen · Answer

I just discovered that it's more packs that are having issues repairing as well. I have paid this company way too much money to be giving me problems like this.&nbsp;

puzzlezaddict · Answer

@BuddhistToesZen&nbsp; For the EA App, please use Revo Uninstaller (the free version is fine) to clean-uninstall it, then restart your computer and reinstall the App.&nbsp; Try again to repair.&nbsp; If it doesn't work, you may be seeing a variant of this issue, which also sometimes happens during the repair process:

https://answers.ea.com/t5/Technical-Issues-PC/DLC-download-error/m-p/12620575#M253001

For the red Xs next to your files, do you mean files within Documents &gt; Electronic Arts &gt; The Sims 4?&nbsp; If so, is OneDrive running on this computer, and have you changed any settings?&nbsp; This sounds like what happens when OneDrive can't or doesn't sync certain files that are within a folder it's normally syncing overall.

For the issue with Epic, some users have reported that launching Sims 4 once through the Epic launcher has made their Epic-owned packs appear in the EA App.

Let's put the Gallery issue aside for the moment.&nbsp; The Gallery was down for maintenance last week, and while it's back online, functions have been restored at different points.&nbsp; So it could be that the Gallery works fine for you now, or at least that it will once your other issues have been addressed.

buddhisttoeszen · Answer

Thanks! I just logged back on, and it repaired fine on it's own. I'm still really confused as to why those free packs are not appearing in game though. It's weird because it seems like literally no one else is having this problem long term like I am.

puzzlezaddict · Answer

@BuddhistToesZen&nbsp; Have you tried launching Sims 4 through the Epic launcher?&nbsp; I know that doing so once used to fix this issue, at least for some players.

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Sims 4 won't repair, EA app won't clear cache (Windows 10 PC)

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