Forum Discussion
7 Replies
- crinrict11 years agoHero+
That processor sounds too low but that shouldn't have anything to do with the issue.
Which visual C++ Redistributables do you have installed ? You can find out in add/ remove programs.
- ApprovedAnonymous11 years ago
I have 2005, 2008, 2010, 2012, and 2013. x86 and x64 versions of all of them. also info that wasnt on the first post im running windows 7 home premium x64
- crinrict11 years agoHero+
DId you uninstall and then reinstall the 2010 ones or just installed over existing files ?
- ApprovedAnonymous11 years ago
Sorry for the late reply, not online often. I'm not sure, I think they were installed with windows update and untouched since. I'm also trying to install it onto my brothers laptop to see if it'll work on that.
*Edit- Just tried it on my bros laptop and worked first try. He's running the same OS so Idk why it wouldnt work on mine.
- crinrict11 years agoHero+
Try uninstalling the 2010 ones and then redownload and reinstall
- ApprovedAnonymous9 years ago
I've got the same problem trying to download Sims 4 on my son's computer. No idea what's previously been downloaded. It sounds complicated to resolve.
- EA_Mai9 years ago
EA Staff
Hi @jackjminecraft,
We can guide you through the process 😉
To check which visual C++ Redistributables you have installed, as Crinrict explained, you need to go to Add/remove programs:
- Open Control Panel. You can find instructions on how to do so here.
- In Control Panel, under "Programs" category, click on "Uninstall a program".
- This will open a list of all the programs you have installed in the computer. Scroll until you find the Microsoft C++ Redistributables. You can take a screenshot and attach it to your answer so we can take a look. (Instructions on how to take a screenshot here)
Let us know if you have any questions,
Mai