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Anonymous's avatar
Anonymous
11 years ago
Approved

Sims 4 wont start Invaled license Reason code=Missing DLL:msvcp120 Error:0x7E

I'm not sure why the game won't open. I've already tried the vcredist_x86 and x64 fix and it doesn't work. I also get an 2nd error before this error however that other error doesn't happen when running as administrator so i assume it was a secruity setting issue.

-PC Specs - Laptop-

-Processor: AMD C-50 Processor

-Graphics: AMD Radeon HD 6250

-4 GB RAM

7 Replies

  • That processor sounds too low but that shouldn't have anything to do with the issue.

    Which visual C++ Redistributables do you have installed ? You can find out in add/ remove programs.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    I have 2005, 2008, 2010, 2012, and 2013. x86 and x64 versions of all of them. also info that wasnt on the first post im running windows 7 home premium x64

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    DId you uninstall and then reinstall the 2010 ones or just installed over existing files ?

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Sorry for the late reply, not online often. I'm not sure, I think they were installed with windows update and untouched since. I'm also trying to install it onto my brothers laptop to see if it'll work on that.

    *Edit- Just tried it on my bros laptop and worked first try. He's running the same OS so Idk why it wouldnt work on mine.

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    Try uninstalling the 2010 ones and then redownload and reinstall

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    I've got the same problem trying to download Sims 4 on my son's computer.  No idea what's previously been downloaded.  It sounds complicated to resolve.

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    9 years ago

    Hi @jackjminecraft,

    We can guide you through the process 😉

    To check which visual C++ Redistributables you have installed, as Crinrict explained, you need to go to Add/remove programs:

    1. Open Control Panel. You can find instructions on how to do so here.
    2. In Control Panel, under "Programs" category, click on "Uninstall a program".
    3. This will open a list of all the programs you have installed in the computer. Scroll until you find the Microsoft C++ Redistributables. You can take a screenshot and attach it to your answer so we can take a look. (Instructions on how to take a screenshot here)

    Let us know if you have any questions,

    Mai