Forum Discussion

New Rookie

26 days ago

Solved

Sims and buildings deleted from the library

Recently i made a bunch of sims for a new save and i uploaded them to my library. I was working on a building when the game closed for the new update (17/03/2026). After the update i re-opened the ga...

puzzlezaddict
25 days ago
syeombyeol That looks normal, other than the fact that OneDrive is telling you it can't sync your files. Is it possible the issue with your Library is that it's sorted by most popular or something else instead of most recent? That's an issue with the Gallery at the moment, but I don't know whether the Library is also affected. iizzbee Lawg81 Same question to you.

If you're not sure, you can rename the Tray folder, so the game creates a new one, then make one new creation (it can be quick, just a randomized sim or a few walls on an empty lot), save it, and see whether it shows up once there's nothing else to see other than the default Maxis builds.

puzzlezaddict

Hero+

25 days ago

syeombyeol iizzbee The items that show up in your in-game library are stored in the Tray folder in Documents > Electronic Arts > The Sims 4. Is this folder empty? If so, that would explain why your content disappeared. In that case, please use this guide to missing user files to search for your Tray files:

⚙️[PC] Sims 4 Missing User Content (saves, mods, etc.) | EA Forums - 12636780

The guide also covers files that are present but renamed and therefore can't be read, but things can get complicated when some files are missing and some are not. So if you're not sure what you're looking at, feel free to post a sample screenshot or two of the Tray files. Sort the folder by modified date first so all files from a given item are grouped together.

syeombyeol

New Rookie

25 days ago

i found these files in the tray files folder and they match the times where i saved the household i was working on at the moment. i read the whole guide but im still not sure what to do with them now