Sims and EA just erased progress of my game!!

Oh that really sucks. So many including me have had problems with this broken update. 

When you open the sims save file in your file explorer, there are a whole bunch of documents that start with "slot". Copy those onto your desktop or somewhere else. Just save them just in case cause those are your save files. Check the dates on them, when they were last modified. If these are also showing may 25th that's no good. If it shows July 1st then there's ways to restore it. 

Once you have copies of your saves on your desktop or where you choose, try repairing the game if you haven't already.

Open the ea app and in your library, open the sims tap (don't run the game). Next to the play button, there should be three dots, press that and there should be 3-4 options. Press "Repair" and it'll (hopefully) repair your game. 

Run the game again and see if anything changed. If not, let us know.

(I don't work for ea, I've just had similar problems like this before)

hey!

both my internal computer drive and my external hard drive don't have anything past may 25/26 except for when i saved an exited today, august 1

i have repaired the game and still nothing

bluetvpaz  Is your Sims 4 user folder (saves, Tray, etc.) stored externally, or do you only keep backups there?  Is the game installed there too?  If so, are these two folders separate or combined?

Additionally, if OneDrive is running on your computer, whether you deliberately use it or not, check onedrive.com for your missing saves.  Look in both My Files and the Recycle Bin.

You can also search This PC for Slot_ , which should turn up any saves that landed elsewhere.

hey there!

so my onedrive didn't back it up and i have a copy of my sims 4 folder in my external hard drive (i don't have it currently in my documents folder mainly for storage purposes as i have lots of work stored)

i also did the search on this pc and nothing later than may 26, 2024 except for the current save i did today

bluetvpaz  I honestly have no idea how the newer saves could have been removed from your external drive.  The EA App shouldn't touch that folder unless a game is installed there, and OneDrive can't access folders other than the ones it's programmed to sync.  I'm sorry that it happened and that I don't have a better answer.

Hi! I’m having a similar problem now after last update. But the thing is, I have all of my saves from 2020 to two days ago when I played. Like, all the slots are in the right place but the game introduces me from the beginning and I can only start a new game. I tried copying and repairing, but it didn’t work. Do you have any other suggestions? I’m struggling sm 

colloe  Please make sure the saves are in the Sims 4 folder the game is currently reading.  Here's how to find it:

https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

If they're in the correct folder, as in, the file paths match exactly (up to the Sims 4 folder), please post a screenshot of the contents of the saves folder.  I'd like to see the save names and sizes.

I finally managed to fix it!! Thank you for your concern anyway. <3
If anyone has the same problem: I copied "The Sims 4" album to my desktop with a different name. I transferred mods to a separate folder on my desktop just in case. I went to Electronic Arts folder and deleted the whole "The Sims 4" folder, then emptied the bin. I replaced it with the copied folder from my desktop and renamed it. The game loaded as it should, I added Mods and everything is alright again.