Sims are idle; can't reset or click except on UI but -- theyre animating in BBM?

Hey Sims Team,

I just wanted to report a weird glitch I just experienced. I checked the forums, but I cant see any accounts of what happened to me. (vanilla, no mods -- well, theyre in the folder, but turned off)

I had a downloaded lot from the gallery and was on a date, at a restaurant. I asked to extend the date, it seemed to get stuck on this loop. My sims froze in idle, but time wouldnt change and I couldnt click.

I tried resetting sim with Ctrl+Shift+C resetsim sim name. But no luck. Couldnt manage worlds because there was an event. However, I could go in to buy mode, and the sims were still idling animations while there? I had to exit without saving, but realised I could have ALT+F4'd it.

Ive got a video for reference.

I play on windows, through the EA App and Ive never had a bug like this since updating to the latest patch. eep!

Let me know if you need anything else champions :)

REPOST: wrong section of forums xx