So I just recently started playing The Sims 4 again. I have no Mods or CC and I have all of my drivers updated. Every time I try to play the game ends up closing on its own after about 15 minutes, there is no error and no warnings at all. It simply closes. I have tried following as many tutorials as possible to fix the issue but it just keeps going. I don't know if its something with my computer or if the game is just completely busted for me. Any ideas?
ElyElysium Some of the Sims 4 crashes in your dxdiag are access violations, and some are breakpoint errors. The former type is too generic to be of much use: it can be triggered by anything from an in-game bug to a mod to conflicting software to a hardware issue. (I'm not saying you have a hardware issue, only that access violations are truly that generic.)
Breakpoint errors are more specific, although they do have multiple causes, including an issue with the graphics driver. So please do a clean uninstall and reinstall of the driver, as described here:
Rather than install the newest driver though, please install version 24.12.1, from December, which you can find here:
I have one report of newer drivers causing problems with Sims 4, and although that's not nearly enough to say that these newer drivers are incompatible, it's possible there's some unusual combination of software and settings that triggers an issue. Besides, it's easy to update to a newer driver if necessary.
If this doesn't help, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically after installing the older driver. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
This is the Reliability Monitor report I received after uninstalling the driver and switching to an older version.
Source
The Sims™ 4
Summary
Stopped working
Date
7/7/2025 1:52 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\EA Games\New folder\The Sims 4\Game\Bin\TS4_DX9_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_DX9_x64.exe
Application Version: 1.116.202.1030
Application Timestamp: 685200f9
Fault Module Name: TS4_DX9_x64.exe
Fault Module Version: 1.116.202.1030
Fault Module Timestamp: 685200f9
Exception Code: 80000003
Exception Offset: 00000000017124f1
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 1cde
Additional Information 2: 1cde971e28b1d6fd50cfbdf29df1ee3f
Additional Information 3: aee0
Additional Information 4: aee0fdc34d6a08adcaa21af26f568ef6
Extra information about the problem
Bucket ID: 05aed07c29c4cfb1d8e98fbafb7695f1 (1795123959729395185)
ElyElysium This is from the DirectX 9 version of the game. Is there a reason you're now using DX9? The crashes in your dxdiag were all from the DX11 version, which is what you should be running absent any reason to use DX9. So please revert to DX11 and see what error you get.
I had tried to run DirectX9 as a recommendation for the crashes but switched back to DX11 here is the error I got with it
Source
The Sims™ 4
Summary
Stopped working
Date
7/7/2025 3:04 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\EA Games\New folder\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.116.202.1030
Application Timestamp: 68520117
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.116.202.1030
Fault Module Timestamp: 68520117
Exception Code: c0000005
Exception Offset: 00000000011610a7
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 1461
Additional Information 2: 146119b401efe2fa4f2e2ce95dc18a63
Additional Information 3: dd37
Additional Information 4: dd374e637fabaa1334377f3cbd988d57
Extra information about the problem
Bucket ID: 018fc97125bb58b4ef677526e22031fb (2262906147639931387)
ElyElysium This is an access violation (c0000005), not a breakpoint error (80000003), but you've been getting enough of both that that might not mean anything in particular. There isn't anything useful about these last two errors though. So you'll need to do some experimenting. First, please try playing in a clean boot. Here's how to do one:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.
If the game freezes or crashes in a clean boot, please try again, except with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
If that doesn't help either, please do a clean uninstall and reinstall of Sims 4 and the EA App, as described in the accepted solution of this thread (for a different issue, but the process is the same):
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