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LoesI96's avatar
LoesI96
Rising Novice
6 days ago

Sims game wont start up further than the loading screen

Since updating my game yesterday for the new expension pack my game has nog worked. I start up the game, after a few minutes it shows the blue The Sims 4 screen and after that the dark blue screen with the green plumbob with the tips. All of a sudden the screen freezes and it does nothing. When I click the screen it only gives me the option to close my game or to wait till it responses. Since yesterday morning i have tried repairing the game multiple times, I have deleted the whole game and reinstalled it and nothing helps. I do play with Mods and (lots of) CC and I even tried taking this out but because I have so much CC this would take me hours each time. I'm hoping someone can help me or give me tips because I've been trying to fix it all weekend and I dont know what to do anymore :(

crashing

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 days ago

    LoesI96​  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  If it copies instead of moving, or you get an error when trying to move it, stop here and let me know.  Or you can try renaming the folder instead; this is also fine if you don't have enough room to move it.

    Otherwise, when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

    If you still can't play, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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