Forum Discussion
SeaRose01 Your dxdiag lists a number of crashes of the graphics driver. While that might not cause sound issues directly, it could mess with the system in general, for example it could cause the lag which in turn could cause the stuttering. And this kind of crash should be addressed regardless. So please do a clean uninstall and reinstall of the driver. Here's how:
Use the driver HP provides for your laptop. Go here:
https://support.hp.com/us-en/drivers/laptops
Enter your serial number, choose your OS (just Windows 11 is fine) if prompted, click All Drivers, expand Driver-Graphics, and download the newest Intel drier by version number. The first number matters most, e.g. 32 is newer than 31; after that, the last four numbers matter.
While you're there, download the newest Realtek sound driver. While your computer is offline, click Windows key-X, select the Device Manager, expand the Audio and Sound categories (not sure where it'll show up, or if it's listed in both), and uninstall any Realtek entry you see. Install the downloaded driver and restart your computer.
If none of this helps, I'm curious as to whether it matters what you have open in Firefox, or just having it open at all is the issue.
I did what you said and it fixed it! Thank you so much! :D