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MamaAliaa's avatar
MamaAliaa
Seasoned Newcomer
3 days ago

Sims4 crashing for 3 weeks now during loading in, please help!

It feels like I have tried everthing and I'm not sure what I am doing wrong. 

Here is a link to my steam post so you can see what all I have tried from other people trying to help me:

https://steamcommunity.com/app/1222670/discussions/0/596269981728043757/?tscn=1743044616

I've tried a slew of things. typically if it doesn't work I give it a day after the slew and it will restart. Even after this recent update I have not had any success.


I have:
Restarted my computer
started from ea app
taken off cc/mods
verified integrity
uninstalled and reinstalled

Thank you all <3

4 Replies

  • MamaAliaa's avatar
    MamaAliaa
    Seasoned Newcomer
    3 days ago

    I have also :

    updated drivers, updated EA app, and cleared the EA background from tasks.

  • MamaAliaa  If you haven't already, and I'm not sure from the Steam thread whether you did, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, if you can get that far.

    If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • MamaAliaa's avatar
    MamaAliaa
    Seasoned Newcomer
    22 hours ago

    I moved the folder out, a new clean one spawned, and it worked! It loaded up! The next question is, now what do I do? 

    THANK YOU SO MUCH!!!!!

  • MamaAliaa's avatar
    MamaAliaa
    Seasoned Newcomer
    21 hours ago

    OMG now the folder is missing D: I promise you I didn't touch it at all! I came back to my computer after about 30m and its gone D: How in the heckkkkkk

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