After the last Sims4 update the game fails me.
The game does start as normal, but when i’m in build or playmodus it doesnt do anything. I cant build, move or buy anything. In playmodus I can not let my sims do anything. Sometimes the game even closes itself, but this is not always the case. I have to shut my computer down for the game to close.
i have repaired te game but this doesnt help. I dont use CC.
any thoughts anyone? Game is not usable now..
So, I tried a few things since my question. I’ve installed the BIOS, i’ve deleted the cache. I changed the name of the map in documents and tried a complete new sims world. Non of these things helped.
@ElineEL Please run a dxdiag and attach it to a reply here.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict Thanks for taking the time to help!
See attachment for DxDiag.
@ElineEL Your dxdiag lists a number of crashes of one of the graphics drivers. It's not certain that these are related to Sims 4, but they would absolutely explain why the game isn't working properly. Since your Nvidia driver is from 2022, you can simply update it. Go here:
https://www.nvidia.com/en-us/drivers/
Select GeForce, GeForce 10-series (notebooks), GTX 1050, Windows 11, and download the Game Ready Driver. Run the installer as an admin: right-click the download and select "Run as administrator." Choose the Custom (not Express) install method, and check the box to perform a clean install. Restart afterwards and before trying to play.
If you run into more trouble, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened while you were playing Sims 4, specifically after updating the driver. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Okay, so I upgraded my graffic driver, but I'm still having the same problem.
So I tried to look for errors in the Reliability Monitor, but I am not sure I'm in the right place. Can you tell me if I'm doing the right thing here?
Please see the attachments. It is all in Dutch but I'm hoping you can still see if I'm using the right thing here.
Haha, I asked someone and found the right place to be!
See attachments for screenshots. No specific error on the Sims4 in the last couple of days other than I had to hard shut dowm my computer to close the Sims4 whenever the game crashed.
@ElineEL The last screenshot is what I wanted, or rather where to look for what I wanted, but you're right, there's nothing from Sims 4. Please check back now just to make sure a new error hasn't shown up.
If not, please try forcing the game to run on the Intel iGPU. Performance would be significantly worse, but that's fine, this is just a test and not a fix. Right-click your desktop and select the Nvidia Control Panel, then Manage 3D Settings > Global settings, and choose the integrated graphics option at the top (NOT the high-performance Nvidia option). You'll want to undo this setting later (let Windows choose), but for now, it's the fastest way to force the game to use the iGPU. Let me know whether you can play at all.
Hi, I checked the errors again, but nothing new there.
I tried to switch to the integrated graphic options. The game still works, but crashes within minutes. I added a printscreen of the settings as you explained.
Again, thank you so much for taking the time to help!!
@ElineEL Okay, please undo that change, since it's not helping. There are two troubleshooting steps you can try next; pick whichever one you want first, then move on to the other if it doesn't work. One is to try to play in a new admin Windows account. Make it local, as in, don't link it to your Microsoft account or any email address. You'll be able to launch Sims 4 without reinstalling anything, but your saves and other user data won't be available.
The other step is to play in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If neither works, try a clean boot, in the new Windows account, while your computer is offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
@puzzlezaddict So I deleted the whole game and reinstalled it. Just to give it a true.
I saved my current lot in the gallery so I could find it again. The game works again! So thats perfect! But I can not download the saved lot into my new game. I dont know whats that is all about, but it looks like something is wrong there.
thank you so much for your time and advice!
