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hbeatrice04171's avatar
hbeatrice04171
Rising Novice
6 months ago

Since recent update, my game will not launch past the loading screen

Since the recent update when i click to launch my game, it will pull up the sims 4 loading screen and it will start to play the music and then it crashes out. I have tried everything, i do not know w...
crashing
ea app
hbeatrice04171's avatar
hbeatrice04171
Rising Novice
5 months ago

Source
AcerRegistrationBackGroundTask

Summary
Stopped working

Date
‎4/‎22/‎2025 5:01 PM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\WindowsApps\AcerIncorporated.AcerRegistration_2.0.3044.0_x64__48frkmn4z8aw4\DesktopApp\AcerRegistrationBackGroundTask.exe

Problem signature
Problem Event Name:    MoAppCrash
Package Full Name:    AcerIncorporated.AcerRegistration_2.0.3044.0_x64__48frkmn4z8aw4
Application Name:    praid:Acer.AcerRegistration
Application Version:    1.0.0.0
Application Timestamp:    64375ffb
Fault Module Name:    KERNELBASE.dll
Fault Module Version:    10.0.26100.3775
Fault Module Timestamp:    d070e954
Exception Code:    c0020001
Exception Offset:    0015d424
OS Version:    10.0.26100.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    b616
Additional Information 2:    b616e1fb3ab669c3e00d684722daaf85
Additional Information 3:    51cf
Additional Information 4:    51cf8be4372ba2a6966f3c1676034d1e

Extra information about the problem
Bucket ID:    b53ec8668db25af26df9ae290f13fb5a (2159948987670723418)

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