Start up issue
Hi There,
I've been having a problem with starting up Sims 4. Very frustrating after the last update in April.
I have deleted and reinstalled my game and add-ons. repaired and deleted all my mods and even deleted the Overwolf/Curseforge application. I've tried running my system on Dx9,11 and 12 but no joy. I do have Nvidia but from what I've seen from what people have posted there was some issue with that. I'm no computer fundi, so have no real idea what I'm doing.
Basically, my game doesn't reach the main menu to enter my saves, it keeps cutting out. I've been playing sims 3 in the meantime to ease my addiction.
I would appreciate some assistance.
With the birthday special that happened I wasn't even able to participate as why purchase something I can't use...
MCWait Please remove your saves folder from Documents > Electronic Arts > The Sims 4 and see whether you can play. If this helps, you likely have this issue:
Crashes on Mainmenu | EA Forums - 12139111
If his doesn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
rebekahssims Did you delete the saves folder as well? If not, please remove it now. If that doesn't or didn't help, please provide a dxdiag, as described above.