Start up issue

Mine is doing the exact same thing! I've followed the same steps you have, removed mods, repaired and reinstalled, nothing's working. It'll get to the spinning plumbob loading screen and then freeze up and just close before it even hits the menu. Super frustrating!! 

Mine is doing the same! So frustrating. Been crashing on start up for nearly a week. Deleted everything, uninstalled and reinstalled. No idea what to try next 

Yes I did but still didn't work. I've messaged you. 

Thank you

rebekahssims​  I got your dxdiag and see a few crashes of a component of TotalAV Ultimate Antivirus.  So please uninstall it, temporarily of course.  Repair the game (EA App > Sims 4 > Manage > Repair), and test it once with the antivirus removed.  As long as you don't do anything else while testing, your computer should be safe.

If this works, you can reinstall the AV, but before trying to play again, set exceptions for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64, or the entire Bin folder they're in.  Set an exception for EADesktop.exe as well while you're there.

It would also be reasonable to not reinstall the software at all.  Windows Defender is good enough for most home users, and it's free, and its rate of false positives is much lower than third-party software.

Thank you for you're help but I have uninstalled the Antivirus, repaired, reset laptop, deleted anything and everything but still crashes on the launch.

Frustrated isn't the word at this point.

rebekahssims​  Please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

There’s no errors just information event of Microsoft defender antivirus (summary:successful windows update).

rebekahssims​  Have you installed the newest patch?  If not, please do so now.

If that doesn't or didn't help, please do a clean uninstall and reinstall of Sims 4 and the EA App, as described in the accepted solution of this thread (about a different issue, but the uninstall process is the same):

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