Forum Discussion
puzzlezaddict
16 hours agoHero+
Aly___Gee__Bee Did you remove or rename the entire Sims 4 folder in Documents > Electronic Arts? If not, please do that now. You don't need to delete it.
If that doesn't or didn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.