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Aly___Gee__Bee's avatar
Aly___Gee__Bee
Seasoned Newcomer
2 days ago

Stuck at a half-loaded title screen...

I just uploaded the newest update today, and now I am stuck at the title screen, which is suddenly mostly black with icons all over the place (see image). I tried removing and then deleting the one mod I had. Then I uninstalled and reinstalling Sims 4 from my computer, then totally uninstalled the EA app and reinstalled it with just the Sims 4 base game and no additional packs - and still I can't get past a broken loading screen. I've cleared my cache in the EA app, and have no cache file to delete in my Sims 4 folder. I have reset my graphics card, and I am at a total loss as to what I should try to get the game to load fully so I can actually play. Everything looks normal until the load screen, and the music and sounds associated with selecting different areas are as normal. But nothing loads past this point. In trying to troubleshoot, I was able to resume the game I had last been playing randomly on one attempt (don't ask me what I did that time; nothing seemingly different than any other time), and while my Sims autoplayed, I couldn't control anything. Every single time, once the game loads to the point below, I can't even close it without using Task Manager. Help!

corrupted save
launching
updates

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 hours ago

    Aly___Gee__Bee​  You're getting a few different types of BlueScreens, and while these may not be related to the Sims 4 issue, they should be addressed regardless.  So please go here:

    https://www.dell.com/support/product-details/en-us/product/latitude-15-5510-laptop/drivers

    Download the newest BIOS first, install it, and restart the laptop.  Go back to that page, click This Device, and let the site download any drivers it finds need updating, then restart again.

    Please also try to clear another 10-15 GB storage on your laptop.  While your current 12 GB free isn't so low as to explain the game or system issues, it's better for the overall health of the system to have at least 20 GB free, ideally 25-30 at all times since you'll get some temp files here and there.

    If this doesn't fix the Sims 4 issue, please try while your computer is offline.  Sign into the EA App, put it in offline mode, move or delete the current Sims 4 folder in Documents > Electronic Arts, then load the game and see how it looks.

    If that doesn't help either, please look for new errors in the Reliability Monitor.  Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent attempt to play, specifically while offline and after you installed the new BIOS and any new drivers.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

    If you don't see a new error, that's fine, just let me know.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 hours ago

    Aly___Gee__Bee​  Did you remove or rename the entire Sims 4 folder in Documents > Electronic Arts?  If not, please do that now.  You don't need to delete it.

    If that doesn't or didn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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