Forum Discussion

4 years ago

Solved

Technical Issue

Hi, I had cc that made it so I couldn't open sims so I got rid of them but now I press play on sims in origin and it just takes me back to origin it won't let me open sims I could use some help.

puzzlezaddict
4 years ago
@Queen_Jenna112 Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you can get far enough to start a new save.

If the game still won't open, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also let me know what antivirus you use.

puzzlezaddict

Hero+

4 years ago

@Queen_Jenna112 Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you can get far enough to start a new save.

If the game still won't open, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also let me know what antivirus you use.