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fasolik219's avatar
fasolik219
New Novice
1 year ago

The game crashes after placing builds from gallery

Hello Everyone! 

My game worked fine until about the last month or two. It started randomly quitting after 10-15 minutes of the game. I tried everything. I updated all the drivers, reinstalled the game, removed the old saves, and started a new one. The new one seemed to be working until I tried to place builds from the gallery. First try it would let me place them modify them, quit unexpectedly, and then if I open the game it sometimes would let me place it and save it, but then after a few minutes of playing the game crashes. I tried again to remove the save, and with the new one, it worked fine until I started placing builds from the gallery. It lets me place Maxis curated one, but then I try to place a residential rental, and yep, surely the game quits. 

I hope I will find a solution. My computer has the latest everything, and everything is updated. Also, I do not have any mods and never had.

Thank you
crashing

4 Replies

  • huy_tronnn's avatar
    huy_tronnn
    Seasoned Novice
    1 year ago

    I also encountered the same situation as you and they just replied to me: "There are no solutions currently."

    My computer works well, high configuration. Especially recently there was no problem until the recent update of the new version

    Today I went in and even logging into the game I couldn't. It would automatically log out. I think I will have to quit the game from today

  • fasolik219's avatar
    fasolik219
    New Novice
    1 year ago

    Actually, tried playing without placing builds from the gallery, and guess what, the game still crashed, so probably not related to the gallery then. smh. Not sure then why it is doing that. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 year ago

    fasolik219  First, please plug your monitor directly into the graphics card, not into the monitor as you've currently done.  The graphics card is typically lower down on the back of the computer, and its slots are horizontal, not vertical.  Your GPU definitely has at least one HDMI port, so you can use the same cable.

    Please test without adding any lots from the Gallery.  Many Gallery uploads broke with or sometime after the For Rent patch, and there's no way to tell which ones are still usable other than testing.  So your game could be otherwise stable and still crash when using these lots.

    If you get another crash without placing a Gallery lot, please provide a new dxdiag.

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