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444Dem's avatar
444Dem
Rising Novice
2 months ago

The game just completely goes off without warning

The last week I’ve had nothing but trouble. I play with cc and never had a problem but lately alls it does is lag and freeze in build mode even when I have cc disabled. The new thing it’s doing is freezing for a couple of seconds and then goes off completely and disappears going back to my laptop Home Screen. It so frustrating I’ve checked for all corrupted cc deleted it even removed duplicates. I even repaired the game. Just don’t know what to do it’s unplayable 🤦🏻‍♀️ can’t build in build mode it freezes then doesn’t respond and in live mode freezes then just goes off. Some times I even get a error saying my device has run into a problem but even all my drivers are up to date it’s so annoying 

cc or mods removed
crashing
custom content (cc)
mods

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    444Dem​  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    Please also post a screenshot of any error you get while testing in the clean folder.

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