The Sims 4 Crashing

how do we do this?

Hey everyone, 

I really had hope when I saw that the game was updating, but it still crashes after 30 mins or so. For testing I went to the BFF Household and let it run. 

Anyways, I've read on another thread that maybe it'd help if you'd take out your saves folder, load the game, then go back and put your saves into the new folder. It didn't work for me, but maybe this could help one of you, so I thought I should post about it. 

Btw, I looked at the Task Manager this time and the RAM usage of the game was abnormally high, like 98%, as well as the GPU usage, which hadn't been like that before. I don't know why the game started to do this, and Sims 4 shouldn't, and wasn't, that demanding to the system before. 

Also, does someone know where I can file a ticket. I tried the help site, but couldn't find it. Maybe I'm just blind. I spent some time writing with the bot, then I thought, I could contact them on X, but the link there just threw me back to the help site. 

Sorry for the late reply, everyone.  I've been away from the forums and am only now catching up.

MargonRo90​  Your dxdiag lists a few crashes that are often related to high-end Intel processors that may be overclocked by default.  This can sometimes be fixed by updating the BIOS, and MSI offers a new BIOS version for your laptop.  So please install it and see whether it helps.

https://www.msi.com/Laptop/Raider-GE68-HX-14VX/support?sub_product=Raider-GE68-HX-14VGG

If you get another crash, boot into BIOS and see whether you can find a CPU Turbo Boost setting, likely somewhere under Advanced.  If you find it, disable it and test Sims 4 again.

dmcocchiara​  The above applies to you as well, except for the link.  You'll need to look up the BIOS versions for your motherboard, as I mentioned in my reply to your other recent post and in your thread from a month or two ago.

shadowmidsp9​  I don't see any Sims 4-related crashes in your dxdiag, which could mean they've been crowded out by newer errors, or that the game is being blocked from starting rather than crashing.  So please try again to play, and if you can't, look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

If you don't find an error at all, please create a new admin Windows account and try playing there.  Make it local, as in, don't link it to your Microsoft account or any email address.  You'll be able to launch the game without reinstalling anything, but your saves and other user data won't be available.

Glaeradaneth​ elzzbelzztheSim​   If you'd like help, and you've already tested with your Mods folder removed, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

281d0a435194c4af​  If you're looking for help (as opposed to trying to help others in this thread; I can't tell for sure), I'd like a dxdiag from you as well.

Ok, here you go. Hope it helps. 

Hi, yes I made a post but mods removed it :( here is my dxdiag, haven't been able to play since 2023

thank u very much

it's the newest game update. It corrupted all of my save files. The game won't start unless you remove all of your save slot files.

orkingts לא wאני

Glaeradaneth​  Please update the driver for your Nvidia graphics card.  Here's the newest driver that's compatible with your GPU:

https://www.nvidia.com/en-us/drivers/details/228836/

Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer after installing and before trying to play.

Additionally, please plug your monitor directly into the graphics card, not into the motherboard as you've currently done.

281d0a435194c4af​  This is your post, right?  I'd rather continue there since this thread is something of a collection of issues.

charlieputh20223​  If you'd like help, please post in English, and describe your issue in detail.

Thank you for the driver update, I did as you said, except that my monitor can't be connected to the graphics card directly, since the monitor only has a display port and the graphics card only has a HDMI slot and I don't own the right adapter to make that fit. (Plus today is a holiday, so I can't go out and buy one.)

So, I searched if there's a way to make the pc use the NVIDIA gpu instead, and found that you can just tell it to in the graphics settings, which I did. But now my game is crashing right from the start. I don't know why, first it needs an eternity to even start loading and then the screen is purely white and won't react anymore. 

Also, I found that it is still using a lot of RAM.

Update: I tested out Sims Medieval, seems to have a similar problem, starts to load, but does not work. So I tested on other two other games not connected to the EA App, namely I tried it with CK3 and my old beloved Sims 2. Both worked fine, also told to use the NVIDIA-gpu. Maybe it's an issue with the EA-App or something?

Same problem, REMOVED MY MODS, didn't work. Game acts like it's going to load and then crashes before pulling up the main game menu. Removed mods, didn't work. Cleared cache, didn't work. Verified integrity of game files, didn't work. Checked whether it was a storage issue, I have plenty of space. Uninstalled and reinstalled, didn't work. Restarted my computer, didn't work. Checked for updates, my computer is fully up to date. Made a backup folder, followed tips to rename most recent save file, didn't work.