bibliophile11 Unfortunately, this site isn't letting me download attachments right now, so I can't view your dxdiag. But you've already diagnosed the problem: your computer doesn't have a proper graphics driver installed. If you know what GPU you have, you can download the current driver for it, install, and restart your computer. For a laptop, go to the manufacturer's support site, enter your model, find the correct graphics driver or drivers: two of them if you have an iGPU (Intel or AMD, integrated into the processor) and a dedicated card (Nvidia or AMD, possibly Intel).
If you don't know how to find the right info, click Windows key-X, select the Device Manager, expand Display Adapters, and list each entry you see there. For a laptop, I'd also like the System Model line from the dxdiag, which would look something like this:
System Model: OMEN Laptop 15-en0xxx
